Return Policy

Authentic items

All purchases on Maya are new and genuine. Every seller listed with us is required to enter into a legal agreement to sell only new and genuine items. We diligently approve only those sellers who can be trusted to sell you high quality items at unbeatable prices. We don’t allow sale of duplicates, knock-offs, used items or grey-channel items on Maya.

Easy cancellations

You can cancel your order any time before delivery of your item. Just follow these extremely simple steps. Log into your account on our website/ app/ mobile website. Choose the item on the My Order page, click on ‘Cancel’ and you are done!

Easy returns

Our 7 Day Easy Returns policy makes it very easy to return or replace an item. Just log into your account on our website/ app/ mobile website within 7 days of delivery of item. Choose the item on theMy Order page, click on ‘Return’ or ‘Replace’ and that’s it. Please return your item in its original packaging.