Where is my order

Q Why have I not received my order yet?

A Due to unforeseen circumstances, it is possible that your order gets delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.

Q How do I place a return/replacement request on maya123.com?
A "If you want to return/replace a product on maya123, please follow these steps:

Create a return/replacement request online. You can replace the product bought on maya123 within 7-days of delivery.
Login to your maya123 Account and go to MY ORDERS section.
Select the item you wish to replace and click on the Return/Replace link against the order.
Choose return/replacement option and fill in the required details.
Once the return/replacement request is created, we will ensure that it is processed as soon as possible"

Q How do I place a cancellation request on maya123.com?

A "If you wish to cancel your order, please follow these steps:
Click on the Cancel link against your order in the MY ORDERS section in My Account.
Choose cancellation option and fill in the required details.
* Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy."